How long does shipping take?
Shipping time frame depends on the shipping option that you choose (we will supply a few options when the figure is released). The options will range from2-3 weeks to 2-3 months. Since majority of our items are preorders, the shipping time doesn't start until the item finishes production and is shipped.
How much is shipping cost to my country?
Shipping cost is calculated using the following variables: destination size, weight, and destination country. We do not know the dimension size and weight of the shipping box until the item is released, so our preorders do not include shipping costs. If you want to know a rough estimate for the shipping so you can better plan your order, feel free to email us at [email protected]
for a quote.
My item arrived damaged, what do I do?
We take extreme care in packaging our shipments to help minimize the risk of damage the best we can. That being said, sometimes damages can occur during transit. Don't fret! We will do everything in our power to support. Majority of the studios do have a warranty to help fix or replace any damaged pieces. The best way to go about it is to contact us with clear photos of the damages, and we will help you go through the correct process in getting the issue resolved. Please bare in mind that we are just the middleman, and do not have control over the studios procedures. Studios are the ones that decide what solutions are possible/available and every situation is handled on a case by case basis.
My tracking number is not updating, is there something wrong?
This is quite normal and nothing is wrong. Some carriers (such as UPS/FedEx/DPD etc) will NOT have any tracking updates until the package arrives in your country. The tracking will show as "Label Created" until the package arrives in the destination country.
How do I cancel an order/preorder?
Contact us anytime if you would like to cancel a preorder. Please note our our cancellation policy:
All orders are subject to a cancellation fee if the order is cancelled more than 7 days after the order placement date. The cancellation fee is the deposit amount of the item you ordered. For in stock items, or any items without a deposit, a flat 30% will be charged as the cancellation fee.
Orders cancelled within 7 days will be fully refunded and no cancellation fee's will be applied.
*Order's can only be cancelled. Any amount paid on an order cannot be transferred to another order and the items cannot be changed.
If an order is delayed for more than 6 months past the estimated release time. You may email us to cancel the order and receive a full refund to store credit.
I want to purchase an item, but it is out of stock, what do I do?
All the statues are limited productions, so there will be times where a statue is highly sought after and sells out quick. Once figure's are sold out, they will not be restocked unless someone cancels thier order.
Do you offer payment plans?
PayPal does offer payment plans through their platform. They offer two types, "PayPal Credit" and "PayPal Pay in 4". Please visit PayPal to learn more about their payment plan options.
I received the invoice for shipping and it is more than I expected, what can I do?
Shipping for these statues can be extremely expensive due to their size and weight. The shipping prices often catches new buyers off guard, and it is very understandable. If you need more time to gather the funds, or want to cancel the order all together, please reach out to us to discuss.
Where is my order?
Majority of our products are in preorder. Please refer to the item's description to see the estimated release date.
Statues do not have set release dates. Instead they are estimated in quarters.
Q1 (1st Quarter) - March
Q2 (2nd Quarter) - June
Q3 (3rd Quarter) - September
Q4 (4th Quarter) - December
Due to the amount of work that goes into the production of these statues, delays can happen. Estimated release times are just the studio's estimate on when they believe they will finish the production. They are not guaranteed release times. So don't be alarmed if it's past the estimated release time frame and the order still hasn't shipped. Feel free to contact us if you have any concerns with your order.
How does the deposit work?
Deposit serves as a way for buyers to reserve the statue at an affordable price. When the statue releases and is ready to be shipped, we will email the buyer an invoice for the remainder cost of the statue plus shipping. This is a great option for buyer's wallets because it costs less up front and gives the buyer time to save up the remainder of the funds.
I want to return an order
Returns are accepted within a week of delivery. A restocking fee of 30% will apply for all returns. Shipping cost is non refundable. Buyer is responsible for return shipping costs. Please message us if you would like to process a return.