How long does shipping take?
Shipping time frame depends on the shipping option that you choose (we will supply a few options when the figure is released). The options will range from2-3 weeks to 2-3 months. Since majority of our items are preorders, the shipping time doesn't start until the item finishes production and is shipped.
How much is shipping cost to my country?
My item arrived damaged, what do I do?
How do I cancel an order/preorder?
Contact us anytime if you would like to cancel a preorder. Please note our our cancellation policy:
All orders are subject to a cancellation fee if the order is cancelled more than 7 days after the order placement date. The cancellation fee is the deposit amount of the item you ordered. For in stock items, or any items without a deposit, a flat 30% will be charged as the cancellation fee.
Orders cancelled within 7 days will be fully refunded and no cancellation fee's will be applied.
*Order's can only be cancelled. Any amount paid on an order cannot be transferred to another order and the items cannot be changed.
If an order is delayed for more than 6 months past the estimated release time. You may email us to cancel the order and receive a full refund to store credit.
I want to purchase an item, but it is out of stock, what do I do?
Do you offer payment plans?
PayPal does offer payment plans through their platform. They offer two types, "PayPal Credit" and "PayPal Pay in 4". Please visit PayPal to learn more about their payment plan options.
I received the invoice for shipping and it is more than I expected, what can I do?
Where is my order?
Majority of our products are in preorder. Please refer to the item's description to see the estimated release date.
Statues do not have set release dates. Instead they are estimated in quarters.
Q1 (1st Quarter) - March
Q2 (2nd Quarter) - June
Q3 (3rd Quarter) - September
Q4 (4th Quarter) - December
Due to the amount of work that goes into the production of these statues, delays can happen. Estimated release times are just the studio's estimate on when they believe they will finish the production. They are not guaranteed release times. So don't be alarmed if it's past the estimated release time frame and the order still hasn't shipped. Feel free to contact us if you have any concerns with your order.
How does the deposit work?
I want to return an order
Returns are accepted within a week of delivery. A restocking fee of 30% will apply for all returns. Shipping cost is non refundable. Buyer is responsible for return shipping costs. Please message us if you would like to process a return.